Frequently Asked Questions
How far in advance should I place my order?
We recommend placing your order 4–6 weeks in advance whenever possible. We require a minimum of 2 weeks’ notice for standard orders.
Orders placed less than 2 weeks before your need-by date may be accepted based on availability and will incur a rush fee.
Is there a minimum order?
Yes.
For local pickup, the minimum order is $100.
For delivery, the minimum treat order is $200. The $200 minimum does not include the delivery fee.
Treats are sold by the dozen, so each individual treat type must be ordered in full-dozen quantities.
Where is local pickup?
Local pickup is available in the 77373 zip code area.
Exact pickup instructions will be provided once your order is confirmed.
Do you offer delivery?
Yes. Delivery is available based on location and availability.
The minimum treat order for delivery is $200, and this does not include the delivery fee.
Delivery fees are calculated separately based on your location and will be added to your order total.
Can I mix different types of treats in one order?
Yes. You can mix and match different treat types to create a coordinated collection.
However, each treat type is sold by the dozen. For example, you cannot order one dozen total and split it into 6 chip bags and 6 fruit snacks. You would need to order one full dozen of each treat type you select.
Do all of the treats use the same design?
Yes. We use the same overall theme, color palette, and design style throughout your order to create a cohesive look.
Individual items may have slight layout variations based on the size and shape of the packaging, but the entire collection will coordinate.
Can you match my party theme, invitation, or colors?
Yes. You can send us your invitation, theme, color palette, or inspiration photos, and we’ll create a coordinated design based on your celebration.
Can I personalize my treats?
Yes. Depending on the item, we can incorporate details such as the guest of honor’s name, age, event wording, colors, and theme.
What treats do you offer?
Our menu includes custom party treats such as:
Custom Chip Bags • Capri Suns • Fruit Snacks • Rice Krispy Treats • Water Bottles • Ring Pops
Please visit our Treats & Pricing page for our current menu and pricing.
Will I get to see my design before production?
Yes. You’ll have an opportunity to review your custom design before production begins.
Please carefully review all names, ages, dates, spelling, colors, and other personalized details before approving your design.
Can I make changes after approving my design?
Once your design has been approved and production has begun, changes may not be possible.
Changes requested after approval may also require an additional design or rush fee depending on the stage of production.
What payment is required to reserve my order?
A 50% nonrefundable retainer is required to reserve your order and begin the design process.
The remaining balance is due 7 days before your event or need-by date.
Are payments refundable?
No. All payments are nonrefundable, including the initial retainer.
Because each order is custom-designed specifically for your celebration, payments cannot be refunded once received.
When is my final balance due?
Your remaining balance is due 7 days before your event or need-by date.
Orders must be paid in full before final production and pickup or delivery.
How do I place an order?
Complete the order form on our website with your event date, theme, colors, treat selections, quantities, and pickup or delivery preference.
Once we review your request and confirm availability, we’ll send you the next steps for reserving your order.
Does submitting an order form reserve my date?
No. Submitting the order form is an inquiry only.
Your order is not officially reserved until availability has been confirmed and your 50% nonrefundable retainer has been received.
What information do you need from me?
Please be prepared to provide your:
Event date
Theme or inspiration
Color palette
Name and age, if applicable
Treat selections and quantities
Pickup or delivery preference
What if I have a question before ordering?
We’re happy to help!
Email: htxpartytreats@yahoo.com
Call or Text: (832) 928-4454